Delivering Happiness by Tony Hsieh is one of my all time favorite books. It really resonated with me. Undoubtedly, when Tony sent out an internal memo to all Zappos employees about going all-in on holacracy, I was intrigued. He talks about transforming the company from hierarchical structures to a self-management paradigm. One of the resources he mentioned was Reinventing Organizations. I’ve started reading it, and it’s fasinating. The theme of the book is there are emergent ways of working together that create more productive, purposeful, and soulful organizations. The three breakthrough insights are 1) self-management 2) wholeness 3) evolutionary purpose. Again, this way of thinking really resonates with me. In the past, I’ve worked in corporations where many decisions are based on an ego/profit-driven hierarchy paradigm. Complexity gets pushed up, while decisions get pushed down without context or the buy-in of front line stakeholders who deal with the consequences of the decisions day-to-day. This requires each level you go up in the pyramid to have people with higher levels of skill, training, and consciousness to deal with the increased complexity. However, this gets increasingly difficult as the pyramid grows. Too many levels or incompetent middle management and the system starts to break down. Is it a wonder why employee engagement is so low? People don’t scale, but some structures and processes can. I encourage you to check out Reinventing Organizations and let me know what you think.
Here’s a video of a talk by author of Reinventing Organizations: